Rich Brilliant Willing integrated Tulip with NetSuite to improve visibility and automate data collection.
Rich Brilliant Willing is a Brooklyn-based studio that designs and manufactures LED fixtures for hospitality, workplace, and residential projects. RBW offers hundreds of unique lighting designs. All of their fixtures are manually built-to-order at their Brooklyn studio.
In addition to product complexity, RBW also strives to achieve an aggressive 10-day lead time. Keeping track of labour time and inventory was unwieldy, slow, and prone to error. “We used to keep a booklet of all the different UL compliance labels and had to have operators populate them themselves,” Staehle continued.
RBW needed a solution that would simplify their shop floor operations while maximizing the utility of their existing system of record, NetSuite.
“Our process can be challenging. We have a lot of customization and over 1000 different SKUs. In a single day we can make over 14 different fixture types. It’s a lot of moving pieces, a lot of moving parts, and a lot to track.”
Dave Staehle, Production Manager at RBW
RBW integrated their Tulip applications with their NetSuite ERP. This integration gives builders an intuitive tool for exchanging information from back-end inventory and production planning databases, and adds an additional layer of production visibility to the data they have in their ERP.
Whenever operators at RBW need to generate a new work order, Tulip automatically pulls the relevant bill of materials and creates SOPs using data stored in NetSuite. As a result, information moves much more fluidly and reliably between back-end systems and shop floor processes.
To simplify RBW’s high-mix, low volume assemblies, Staele built dynamic work instructions apps that guide builders through each order.
Tulip’s user-friendly interface makes it much easier to train and onboard new builders. Zach Jones, a Product Specialist, said, “We’ve had newcomers come in who’ve never seen Tulip and they’ve been able to jump right on it and use it right away.”